Conference Platform and Tech Support for Historic England - AWARD

Tender description

We need tech support o To configure the platform o To put all the info on the platform o To test email notifications etc. o To test the links from our internal systems to the platform o To run the reports for us (or provide guidance for us to do this) o To check GDPR compliance - help with the GPDR report needed o To check and ensure that staff can get onto the platform o To check any potential browser problems in case they can't o To ensure HE's 3rd party Service Desk understands the most common problems and can help people overcome them or provide a help desk themselves We need a tech host o Who understands the platform and has hosted large events on it o Who knows the most common faults that can happen when people can't get in or get thrown out and what to do in these situations o To do a tech rehearsal with the project team, event hosts and all the speakers o To tech host all virtual events (we will provide the content hosts who run the sessions, introduce speakers, instruct breakout rooms etc) o Ensure the platform works o Help people who can't get onto the platform o Help the speaker to share slides o Put people into breakout rooms