Quality and Assurance of Language Services

Tender description

The Ministry of Justice (MoJ) intends to run a procurement exercise for the delivery of Language Services. The scope of services includes Quality and Assurance of all language services on behalf of the MoJ. This would include providing independent assurance to the MoJ of the quality of interpreting across all services (face to face, telephone, video and Visual & Tactile communication) through conducting assessments of Language Professionals and investigating quality related complaints. Assurance of the language services provided by the Language Service Suppliers including all complaints, On-boarding of Language Professionals, and supporting professional development of Language Professionals. Lot 1: The MoJ is developing its commercial strategy for the provision of language services and is interested in understanding the market’s capacity and capability to bid for, and provide, these services. The purpose of this notice is to enable suppliers to express interest and register with us to receive further information on an upcoming event likely to be held on the 12th of April. We’d like to take this opportunity to discuss and understand the different possible approaches to meet our requirements for an independent and transparent Quality and Assurance contract. We would also like to explore how we could use a risk-based approach to effectively assure our services and understand what is available in the market and minimum standards. It would also be helpful to understand any potential opportunities and any challenges you foresee to the approach we are considering. Interested parties are required to complete the following actions: 1) Register an account through the MoJ Sourcing Portal at https://ministryofjusticecommercial.bravosolution.co.uk 2) Navigate to the left side menu and click on ‘PQQs Open to All Suppliers’ > find and click on ‘PQQ_323 – Language Services (Market Engagement Only)’ - for the avoidance of doubt this is not an actual PQQ just a space on our sourcing system to coordinate market engagement activities. There are no mandatory actions to take. 3) You can express an interest by clicking ‘Express interest’.