NSAI - ICT - Corporate Customer and Central Reporting Platform

Tender description

Lot 1: NSAI have identified a requirement to create a single integrated central reporting and customer focused platform with a common toolset providing a central source of information and shared set of tools across all its operational functions. A series of requirements workshops was completed in Q4 2019 across all departments to identify cross functional reporting requirements and associated common IT tools. The overall outcome of this detailed review was the identification of the need for a common customer focused platform which will then form the foundation of the cross functional reporting and IT Tools usage for the organisation. The customer platform selected will either be updated directly within the department depending on the overall business process match or will accept automated imports from the existing operational systems.