Field Service Management

Tender description

IT Services Contract Lot 1: Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so. Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers. Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to: • Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements. • Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities • Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements. • Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS · Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution. • Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution • Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution • Adopting a business oriented approach and not solely focussing on IT/technical system delivery