Awarded contract

Business Process Improvement platform and Customer Relationship Management platform

Details

Buyer
Clare County Council
Supplier(s)
Granicus-Firmstep Limited
Topic
Software package and information systems
Published
29 March 2023
Source
ie:e_tenders

Tender description

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.

Timeline

  1. Award published29 March 2023
    Current notice
  2. Award date29 March 2023

About the buyer

Clare County Council is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 48220000 · Internet and intranet software package
  • 48445000 · Customer Relation Management software package
  • 48810000 · Information systems
  • 72000000 · IT services: consulting, software development, Internet and support
  • 72200000 · Software programming and consultancy services
  • 72210000 · Programming services of packaged software products
  • 72211000 · Programming services of systems and user software
  • 72212000 · Programming services of application software
  • 72212445 · Customer Relation Management software development services
  • 72260000 · Software-related services
  • 72263000 · Software implementation services
  • 72268000 · Software supply services

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Decision makers

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