Business Process Improvement platform and Customer Relationship Management platform
Details
- Buyer
- Clare County Council
- Supplier(s)
- Granicus-Firmstep Ltd
- Value
- EUR 450,000
- Topic
- Software package and information systems
- Published
- 2 April 2023
- Source
- eu:ted
Tender description
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow. Lot 1: Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
Timeline
- Completed: Award published2 April 2023Current notice
- Completed: Award date2 April 2023
About the buyer
Clare County Council is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 48445000 · Customer Relation Management software package
- 48810000 · Information systems
- 72000000 · IT services: consulting, software development, Internet and support
- 72212220 · Internet and intranet software development services
- 72212445 · Customer Relation Management software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@clare-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@clare-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@clare-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@clare-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@clare-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@clare-county-council.gov |
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