Provision of Revenue Equipment Maintenance Services

Tender description

Iarnród Éireann uses a third party to provide Revenue Equipment Maintenance Services. The contract principally involves the provision of preventative maintenance and response to breakdowns. The current contract expires late 2023. The scope of this contract cover the routine maintenance and ad-hoc repairs for damaged or vandalized equipment Lot 1: Iarnród Éireann uses a third party to provide Revenue Equipment Maintenance Services. The contract principally involves the provision of preventative maintenance and response to breakdowns. The current contract expires late 2023. The scope of this contract cover the routine maintenance and ad-hoc repairs for damaged or vandalized equipment for the following: • Ticket Vending Machines x 350 • Ticket Vending Machinces Outdoor Enclosures x 150 • Exit Validation Gates x 350 • Local Device Controllers for Exit Validation Gates x 60 • Pole Validators x 146 • Mag Lock Gates x 35 • Booking Office Machines x 50 • BOM Pin Entry Device x56 • Portable Ticket Devices x 150 • Portable Device Pin Entry Device x116 • PID x 1 • SCEM x 1 • Retail Sales Terminal x 1 • Hopper Counter x 5 • Rotary Gates x 14 The general scope of work includes regular, defined preventative maintenance regimes, response to Equipment Failures, holding ticket stocks, replenishment of ticket and smart card stocks on TVM’S, provision and installation of spare parts on all equipment types, Technical Support Helpdesk and Reporting. Output performance indicators, with the intention of delivering reliability and response time standards, these will be further described in Invitation to Tender documentation.