DWP - Service Transformation Junior Content Designer (JML)

Tender description

Summary of the work The specialist will have experience working in a user centered design team, working closely with users to understand their needs and pain points. The Content Designer will also be required to share insights with project teams to ensure content solutions are delivered so the product remains consistent and user focused. Specialist role Content designer Expected Contract Length 24 months with an optional extension period of up to 6 months Latest start date Monday 13 February 2023 Maximum Day Rate Up to £500 (ex VAT) per day. Standard 8 hour working day. Expenses will not be paid to and from base location This role is Inside IR35 Who Speclialist Work With The specialist will work with stakeholders across Technology Services including Product Owners and Service Owners. Within the team they will work with Digital Delivery Managers, Business Analysts, Interaction Designers, User Researchers and Developers. What Specialists Work On The Content Designer will be responsible for creating, updating, and reviewing content for end-to-end user journeys by engaging with stakeholders (users, business, project teams) They will provide and deliver best practice content solutions for our ServiceNow products to ensure the most appropriate content is shown to users in the right place and in the right format. These solutions will be updated in a user-centred style guide providing standards, governance, and consistency across the platform. The designer will be working as a part of a multidisciplinary team providing evidence-based content solutions to ensure the users' goals are met across ServiceNow functionality. Skills & Experience • • Good knowledge of using MS suite essential (.e.g PowerPoint, excel, word, Teams etc.) • Understanding of accessibility standards and experience in crafting accessible content • Ability to work independently and take ownership for deliverables • Experience working with ServiceNow ITSM and HRSD module preferred • Communication and presentation skills • Support the creation of content across digital and non-digital channels to meet user needs and business objectives. Help to create clear, joined-up user journeys. • Help to monitor and improve content based on user research and data • Use the style guide and other standards, along with your exemplary spelling and grammar, to create high quality content. • Take part in user research and be aware of multidisciplinary content-production practices. • Build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent • Promote user-centred content design within the department and beyond. Nice to Haves • Demonstrate experience of working in a large scale organisation and/or Government or Public Sector • Digital Workplace experience Work Location Primarily at the DWP Digital Corporate Hub2- St Peters Square, Manchester - although there may be a requirement to work from other DWP locations in the North West. Working Arrangments Specialist will work a minimum of 40% of their time (as directed by line management) on site at the Manchester Hub. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday Security Clearance All suppliers must BPSS cleared and On-Shore Additional T&Cs https://www.gov.uk/guidance/terms-and-conditions-of-digital-marketplace-frameworks No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work well as the lead of a team and keep the team motivated to perform well • Transfer knowledge gained through the team and be willing to share experiences across the wider department. • Be transparent and collaborative when making decisions • Is accountable and takes responsibility for their work • Can work with colleagues with little or no technical knowledge Assessment Method • Reference • Interview Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers 1. Can you confirm if there is a current incumbent supplier? There is no incumbent 2. In relation to the on-site work primarily being carried out in the Manchester hub, and other requirements to work at other DWP locations, what is the possibility of the individual primarily working at an alternate hub? Most of the team are Manchester based but we would accept someone who would work out of either Peel Park, Blackpool or Benton Park, Newcastle. These are the only alternative hub sites available 3. In response to the previous question regarding on-site requirements, would you consider someone for the Sheffield/Leeds hubs? Yes. However given the answer to the previous question this is likely to involve travel to one of the other sites as none of the team for this particular project is Sheffield/Leeds based