Welfare Benefits and Debt Advice Service

Tender description

Contract for the provision of Welfare benefits, debt advice and tribunal representation service as set out in the service specification document. The services have been divided into 3 Lots: I. Face to Face Advice and Area Leadership Role: Four individual geographical contracts for North, South, East, West and Central Birmingham.II. Telephone Advice Service: A city-wide telephone advice service (welfare benefits and debt advice).III. Tribunal Representation Service: Advice and representation at tribunal for any welfare benefit that has an independent right of appeal.Lot Service:Lot 1a - Face-to-Face Advice and Area Leadership Role - NorthLot 1b - Face-to-Face Advice and Area Leadership Role - SouthLot 1c - Face-to-Face Advice and Area Leadership Role - EastLot 1d - Face-to-Face Advice and Area Leadership Role – West and CentralLot 2 - Telephone Advice – CitywideLot 3 - Tribunal Representation – Citywide Lot 1a: Face-to-Face Advice & Area Leadership Role - North For the Face to Face Advice & Area Leadership Role, a bidder can bid for all four lots but can only be awarded a maximum of two geographical areas. Lot 1b: Face-to-Face Advice & Area Leadership Role - South For the Face to Face Advice & Area Leadership Role, a bidder can bid for all four lots but can only be awarded a maximum of two geographical areas. Lot 1c: Face-to-Face Advice and Area Leadership Role - East For the Face to Face Advice & Area Leadership Role, a bidder can bid for all four lots but can only be awarded a maximum of two geographical areas. Lot 1d: Face-to-Face Advice and Area Leadership Role – West & Central For the Face to Face Advice & Area Leadership Role, a bidder can bid for all four lots but can only be awarded a maximum of two geographical areas. Lot 2: Telephone Advice – Citywide Only one supplier will be appointed for the Telephone Advice. Lot 3: Tribunal Representation – Citywide Only one supplier will be appointed for the Tribunal Representation.