National Staff Support Helpline for all NHS and social care staff

Tender description

The NHS staff helpline was initially setup as part of the COVID-19 people health and wellbeing Programme, which was designed to provide an end-to-end pathway approach, with the helpline being part of the 'preventative care' offer. To date, there have been more than one million contacts across the full national support offer. The helplines have been contacted over 19,000 times since launch in April 2020. The NHS staff helpline was also a key recommendation of the NHS Staff and Learners' Mental Wellbeing Commission report in 2019: Evaluation findings on the helpline have indicated that staff continue to contact the helpline with concerns, and that there is a need for psychological support independent of the NHS. This indicates a clear need for the continuation of a national helpline to provide important support to staff with immediate help and 'active listening', through to signposting to other wellbeing and mental health support offers. Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login • Once logged in click 'Find Opportunities' and search for 'National Staff Support Helpline for all NHS and social care staff' • Click 'Register Interest' • Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal • Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and: o Click on 'My proposals & Quotes' o Click the relevant Project Title o Click 'Messages' & 'New Message'