Cash Receipting and Income Collection System (CRIMS)

Tender description

The Council is looking for an innovative and user friendly ICT system for cash receipting and income management (CRIMS) which streamlines processes, creating efficiencies, reducing both time and cost. This system will be hosted in the UK and fully managed with PCI-DSS accreditation. Residents/citizens of the Wakefield District will use the various payment channels offered by the system to make payments for Council Services. The system then needs to allocate these to the correct income stream of the Council. There is a requirement for a number of interfaces between the CRIMS and other Council systems. Different payments channels must be available to residents/citizens for them to make payment, this must be user friendly, intuitive, available on all devices at all times of the day, and improves their experience of making payments.