Visitor Economy Sector Development Support Workshops RFQ

Tender description

The Business Growth Scheme requires the provision of a series of workshops, covering key requirements identified by our sector businesses, to be delivered across both the North and South Bank of the Humber during April to May 2022. The following provides an overview of the workshop topics that would be expected to be delivered as part of the Visitor Economy Workshop Series: - Customer Service • Excellence in customer service • Gaining positive reviews and how to respond to negative reviews • Complaint handling and turning a negative experience into a positive one • How to create a vision/mission statement and the importance of these The last 6 months has seen a massive increase in the UK holidays market, due to the national advertising of the ‘staycation’ option. This has given our visitor economy businesses the opportunity to build back their business following a difficult 18 months. However, as we return to some form of normality and the overseas travel market re-opens, it is important for businesses to work to maintaining the level of customers currently been experienced. Visitor Destination • Creating a tourism experience – • How to create a memorable product or experience • Collaboration/working with others • The visitor economy – where do you fit in and how can your business play its part? As attractions and events continue to reopen, it is the perfect opportunity to review and enhance and develop the visitor experience. This could be further improved through the collaboration between accommodation providers, event organisers, attraction/experience owners and other public services, to support the ongoing growth and recovery. Recruitment • How to create attractive job adverts …. As one with the one below – • How to structure an interview ….. How to retain staff and offer attractive benefits package .. January Delivery • The induction/review/appraisal process and implementing relevant KPIs