Microsoft 365 Support Services

Tender description

Scottish Water is procuring a framework of suppliers to help it service and maximise the value delivered using M365, which is fully adopted, and to provide other professional services related to M365, Azure, and tactical development services. It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework. Lot 1: M365 managed service, with provision for additional Azure and M365 Professional Services and Tactical Development Scottish Water is procuring a framework of suppliers to help it service and maximise the value delivered using M365, which is fully adopted, and to provide other professional services related to M365, Azure, and tactical development services. It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework. Outline of the services: - Expert level capability to support, configure and advise on all components of Microsoft E5 package and PowerPlatform - Ongoing M365 ‘greenfield’/’evergreen’ service, assessing incoming feature changes, bringing best-practice governance for management of platform, tactical apps, dashboards, health checks and maximising value and leading training engagements into the business to empower users - Azure configuration and professional services - Tactical development using PowerApps, PowerBI - Azure LogicApp and Azure full stack development of Web and Mobile apps Please review M365 Full Scope document accessible in the PQQ supporting documentation for detailed description of Scottish Water’s requirements. Context: Scottish Water uses M365 as its primary productivity, collaboration and analytics platform, and Azure as its primary cloud platform. While having incumbent partners for infrastructure management, application management (for on-prem and other cloud platforms) and cyber-security we have a gap in the provision of ongoing capability for service and professional services in the configuration and opportunity maximisation of the M365 platform. There continues to be a need for user training and empowerment, and we need a partner who can impact and opportunity assess the incoming stream of feature updates from Microsoft. Azure is well adopted and currently we maintain a mixed on-prem and cloud strategy, with a preference for cloud first. PowerApps and PowerBI are used widely by most core user groups, however we’d like a partner to be able to provide build capability with these and advice on best practice governance. As expected with becoming a further Digitally empowered organisation we will continue to have a requirement for web and mobile apps to enable or facilitate business processes. Any prospective partner will be expected to work with our existing service management processes using Service Now and work in collaboration with our incumbent IT partners. Commercial model The contract shall be for an initial term of 3 years with 5 years of extension options Scottish Water may award the framework in parts. It is anticipated the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework. The level of spend achieved by each supplier on the framework may vary depending on the framework parts they are awarded and the level of available project work which may vary with business requirements year on year. Notice of potential additional works Additional services may be required under this framework by merit of the following causes: - The M365, Azure and Dynamics platforms proposition changing, being merged/demerged, updated, further features/capability/modules released or modules removed, equivalent functionality sold as an alternative product, or Scottish Water choosing to replace a platform or product with a similar or equivalent product - Changes in industry trends and best-practice related to service delivery, consulting and development, for example development methodologies. If the services are substantially similar to those contemplated in the framework Scottish Water may award them via negotiated procedure without prior publication to suppliers on the framework. Additional information: The PQQ documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code : 47P92V2789