South Cambridgeshire District Council - Mystery Shopper Exercise
Details
- Supplier(s)
- ic4u Ltd
- Value
- GBP 8,800
- Topic
- Survey services
- Published
- 23 December 2022
- Source
- uk:contracts_finder
Tender description
SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic. The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey. The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services. If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545
Timeline
- Completed: Award published23 December 2022Current notice
- Completed: Award date9 January 2023
- Completed: Contract expiry date3 February 2023
About the buyer
South Cambridgeshire District Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79311000 · Survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-cambridgeshire-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-cambridgeshire-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-cambridgeshire-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-cambridgeshire-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-cambridgeshire-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-cambridgeshire-district-council.gov |
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