Resource Portal Upgrade

Tender description

TSCN is currently looking to procure an individual / organisation to further develop and maintain our resources website held on wordpress.com. The focus is to create an improved customer journey for accessing resources uploaded by The Supply Chain Network and partners. Work to include the development of: • Top categories section listing out topics by function (operations, logistics, warehousing, sales, Marketing & communications, procurement, supply chain, finance, management and leaders and Legal) as a minimum with the ability to add more. • Personalisation • Creating a further call to action to drive traffic to other resources • Cross market other products and services for IEY • Ability to collect data and report on access/views/time spent/journey and general analytics • Member suggestion form to obtain feedback on resources and any new resources to be developed • Sign up option for marketing with auto email push notifications when new resources are posted Proposal Requirements As a minimum responses should include: 1. Details of up to date experience of individual/agency, that substantiate you meet the requirements of the opportunity 2. Evidence to demonstrate a comprehensive knowledge of WordPress development including themes and plugins through the submission of previous work as appropriate 3. Explanation of how the site will be maintained, updated and secured over an initial period of 1 year. 4. Proposal for UX design and customer journey to be presented as part of the proposal. 5. Proposal for access provision for internal team to add articles/members/videos etc 6. Provide a clear project plan which will include delivering training for the site management, refreshing of all resource tagging etc 7. Additional log in security 8. Severity Level Guidelines (as part of the Service level agreement) for issues to be addressed Cost Information Requirements Please include in the proposal a breakdown of the following costs: 1. Number of days/hours proposed for the duration of the project 2. Demonstration of how the days/hours are calculated for successful delivery 3. Hourly/daily rate/s to be applied Milestones 1. Tender advertised Monday 19th December 2. Expression of interest Monday 9th January 3. Final submission of queries and questions regarding tender Monday 16th January 4. Closing date for submissions Monday 23rd January 5. Scoring of submissions W/C Monday 23rd January 6. Notification to successful applicants Thursday 26th January 7. Inception meetings and agreement of approach W/C Monday 30th January 8. Delivery of contract Completion by Friday 31st March, 2023