Software for a Pricing and Products, Demand Forecasting, CPQ and Multi-Channel Sales Solutions for ESB

Tender description

The Contracting Entity intends to procure supplier(s) to provide software(s), implementation(s) and support partner(s) for cloud based SaaS Pricing and Products, Demand Forecasting, CPQ Solution and Multi Channel Sales for ESB Customer Solutions. ESB Customer Solutions services electricity and gas customers in the Republic of Ireland, Northern Ireland and Great Britain. ESB Customer Solutions offers a range of products from Standard Variable Tariffs, Fixed Tariffs and bespoke tariffs for our larger customers. In addition to ESB Customer Solutions commodity offerings we provide a range of non-commodity products and services to both residential and commercial customers. ESB Customer Solutions is seeking to acquire solution(s) that will create and manage all current and future quotation, pricing, product management, demand forecasting and sales requirements. This is to update and enhance our current system. The business currently doesn’t have the capability for market diversification as our systems have been in place for several years which limits our ability to create newer designed products.An enduring support model will also be required for these solutions, including but not limited to the following: • Functional support • Technical support • Onshore & Offshore support • Incident management • Change management • Vendor release management • Upgrades / Enhancements • Operational queries • Integration Support ESB Customer solutions have customers in all segments of the market across the island of Ireland.