Provision of Brand Ambassador and Event Management Services

Tender description

The Authority wishes to appoint a suitably qualified Service Provider for the provision of brand ambassador and event management services for a series of public transport launches and public consultations. The purpose of the activity shall be to provide members of the public with information about each launch/consultation and to answer their questions relating to the changes. This may include handing out leaflets and/or other relevant merchandise as well as talking to members of the public and providing information. The scope of the Services required by the Authority involves providing Brand ambassador and event management services to assist in informing the public about route launches, service changes and public consultations. Brand ambassadors will be responsible for representing the Authority, delivering a positive customer experience, distributing information leaflets and answering queries from members of the public. The successful Tenderer will need to provide these services during weekdays and weekends, including early mornings, throughout the day and late evenings. For the purposes of this Tender there are two distinctive types of Brand ambassador activity.