DWP - Service Transformation Junior Communications Manager (JML)

Tender description

Summary of the work The specialist will be an experienced Comms & Engagement lead capable of working in a matrix environment to understand user needs, and work collaboratively to drive stakeholder engagement and design and drive clear, compelling and impactful communications campaigns. Specialist role Communications manager Expected Contract Length 14 months with an optional extension period of up to 3 months Latest start date Monday 16 January 2023 Maximum Day Rate Up to £500 (ex VAT) per day. Standard 8 hour working day. Expenses will not be paid to and from base location This role is Inside IR35 Who Speclialist Work With The specialist will work with stakeholders across Technology Services including Product Owners and Delivery teams. Within the team they will work with Digital Engagement Managers, Comms teams, Content Designers and Delivery Managers. What Specialists Work On The Engagement Lead is responsible for engagement with stakeholders (users, business staff, project teams, etc.) related to the implementation and adoption of ServiceNow projects. They deliver internal information, working with the project team, according to a communications & engagement plan to prepare DWP for new/changes to ServiceNow platform and functionality. The specialist will develop and implement plans to provide project information and status updates to project sponsors. They will ensure the development, distribution, maintenance, evaluation communications and act as change champion for DWP Place initiatives. Skills & Experience • Awareness of the PROSCI change management framework including comms and engagement approach • Experience using communication creations tools e.g. infographics, video making tools • Good knowledge of using MS suite essential (.e.g PowerPoint, excel, word, Teams etc.) • Understanding of accessibility standards and experience in crafting accessible communications • Ability to work with and build relationships with different stakeholders • Ability to work independently and take ownership for deliverables • Experience having worked with Executive level stakeholders and crafting of strategic messages • Experience working with ServiceNow ITSM and HRSD module preferred • Superb communication and presentation skills • Develop a Communications Strategy to provide project information and status updates to project sponsors, the extended project team, directly and indirectly impacted stakeholders and the users • Establish and ensure the development, distribution, maintenance, evaluation and improvement of all communications throughout the duration of the project • Ongoing engagement with impacted stakeholders, project overviews and demonstrations • Identify and work with change champion network • Develop text, illustrations, infographics and video to enhance comprehension and adoption of the organizational changes by the users • Define KPIs / Surveys for communication efficiency and impact • Monitor KPIs and reports to the Change Enablement Lead, Stakeholders and Process Owners Nice to Haves • Demonstrate experience of working in a large scale organisation and/or Government or Public Sector • Digital Workplace experience Work Location Primarily at the DWP Digital Corporate Hub2- St Peters Square, Manchester - although there may be a requirement to work from other DWP locations in the North West. Working Arrangments Specialist will work a minimum of 40% of their time (as directed by line management) on site at the Manchester Hub. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday Security Clearance All suppliers must BPSS cleared and On-Shore Additional T&Cs https://www.gov.uk/guidance/terms-and-conditions-of-digital-marketplace-frameworks No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work well as the lead of a team and keep the team motivated to perform well • Transfer knowledge gained through the team and be willing to share experiences across the wider department. • Be transparent and collaborative when making decisions • Is accountable and takes responsibility for their work • Can work with colleagues with little or no technical knowledge Assessment Method • Reference • Interview Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers No questions have been answered yet.