Defence Cyber Protection Partnership (DCPP) - Process Administrator - B copy

Tender description

Summary of the work There is a requirement for a process administrator to work with and support the DCPP team, reviewing and processing forms in a timely fashion. To handle customer issues and requests via email /telephone and to ensure all information is collated correctly and is accessible to the appropriate teams. Specialist role Business analyst Expected Contract Length 6 Months from contract start date. Latest start date Monday 6 February 2023 Maximum Day Rate £450 excluding VAT Early Market Engagement Not applicable. Who Speclialist Work With DCPP Team Data Team Audit Team Resilient by Design Project Team What Specialists Work On Support the team by reviewing and processing forms in a timely fashion. Ensure any risks, issues and trends are highlighted to the broader team. Handle customer issues and requests via email and/or telephone. Additionally, this role will ensure the collated information is accurate, current and accessible to the Data and Audit teams, as well as assisting with any queries the teams may have. There is also an expectation to have some cross-over and collaboration with other temporary staff in this team. There is no current incumbent for this requirement. Skills & Experience • Provide evidence to show experience and understanding of working with MS Office applications (mostly excel) (12%) • Provide evidence and experience to demonstrate competence with email and telephone communications (12%) • Provide evidence and experience to demonstrate good organisation skills throughout project delivery (12%) • Provide evidence and experience to demonstrate customer communication skills throughout project delivery (12%) • Provide evidence of previous experience working in a large company or Government department (12%) Nice to Haves • Provide evidence to show experience and understanding of working with Excel Macros. • Has proven experience with providing process administrators in a large company or Government department. Work Location RAF Wyton with occasional travel to London or Corsham. Working Arrangments Your primary location will be RAF Wyton, with limited remote working when specific tasks allow. Occasional travel from Wyton to London or Corsham will be required (approximately once a month). Security Clearance Active SC clearance is required by the start date of the contract, this will not be sponsored by the MOD. Additional T&Cs The submitted day rate should include any expected travel costs to and from RAF Wyton as the main place of work. T&S will be reimbursable when travelling to alternate locations such as London and Corsham. All expenses must be pre-agreed between the parties and must comply with the MOD Travel and Subsistence (T&S) Policy. Off-payroll working rules apply (IR35 in-scope). Any Personal Services Company (PSC) candidates will require to come through an umbrella company. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with our organisation and other suppliers. (3%) • Be transparent and collaborative when making decisions. (2%) • Have a no-blame culture and encourage people to learn from their mistakes. (2%) • Take responsibility for their work share knowledge and experience with other team members. (3%) Assessment Method Interview Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers No questions have been answered yet.