Managed IT Hosting and Support Service

Tender description

The procurement of a new Managed IT Hosting and Support Service for EastendHomes. Lot 1: EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll. The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier’s data centres(s) and/or move to public and/or private cloud services. The Managed Service shall include a service desk to be provided at the supplier’s offices providing all first, second, third line and support up to two (2) days per month of on-site assistance. The Managed Service shall include: •All compute and storage requirements •All wide area network services •All local area network services and equipment (LAN and WLAN) •24x365 Proactive monitoring of all core IT services •Backup and restore •Disaster recovery •Break/fix support for all infrastructure and associated components •Support for core infrastructure operating systems, including hypervisors as required •Security and version patching •Break/fix support for all end-user devices and associated components •Support for end-user device operating systems, including virtual desktops as required •Support for desktop applications, including Microsoft Office 365 •Provisioning new end-user devices •Configuration of mobile phones and similar •Security management of all core infrastructure and all user end-user devices •Assistance to promote security best practice throughout EastendHomes •Full inventory management service for all IT assets •Procurement support •Implementation and configuration support •Technical architecture and design •Developing appropriate refresh cycles for all equipment •Capacity management •Advice regarding new technologies which may be appropriate for EastendHomes •Risk management with respect to IT equipment and services The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3DAUV375T9