Application Maintenance and Support Services

Tender description

This requirement is for the provision of an Application Maintenance and Support (AMS) services contract​ -to pro-actively monitor and provide alerts for applications/services.​ -to manage, maintain and support applications that are currently managed by: ​ -IBM under the e-nabling contract; ​ -Capgemini under the Service Procurement contract; ​ -Other third-party contracts that may be included in this contract. ​ -to manage, maintain and support applications that are developed by: ​ -internal software development teams; ​ -suppliers that develop applications for Defra that do not have an AMS capability; ​ -management of Software as a Service (SaaS) and Commercial of the Shelf (COTS)Software; and​ -minor application development work to support enhancements and continuous improvement.​ -for the transition of applications from IBM, Capgemini and other third party contracts to the new supplier.​ -for the on-boarding of ​ -applications developed by internal software development teams; ​ -applications developed by suppliers that develop applications for Defra that do not have an AMS capability;​ -Other third-party contracts that may be included in this contract; ​ -Software as a Service (SaaS) and Commercial of the Shelf (COTS)Software.​ -database administration -to de-commission / transition applications where required.​ -take on the management of third party suppliers/licences (currently managed by IBM and Capgemini) for existing applications.​ -to transform the AMS services to meet the Future Mode of Operation requirements (option to be agreed).​ -which ensures that application documentation is always current.​ -to provide ongoing recurring reporting.​ -to work in a collaborative supplier eco-system to proactively manage issues and problems​ -to support the transition of the services to the replacement supplier (at the end of the contract) in accordance with an agreed Exit Plan.​