Tenant Perception Survey

Tender description

Stonewater requires a supplier to carry out 2 sets of telephone surveys in financial year 2023/24 and 2024/25 in line with the requirements of the tenant satisfaction measures as per the government published guidelines. The Tenant Satisfaction Measures (TSM) Standard requires all registered providers to generate and report TSMs as specified by the regulator. The TSMs are a core set of performance measures against which all providers must publish their performance. The central aims of the TSMs are to provide tenants with greater transparency about their landlord's performance and inform the regulator about how a landlord is complying with consumer standards. To achieve these aims it is critical that TSMs are calculated and reported by providers on a consistent basis.