Consultancy and implementation services for a Microsoft Dynamics CRM Solution

Tender description

Consultancy and implementation services for a Microsoft Dynamics CRM Solution under a NCFE contract. Lot 1: To provide consultancy and implementation services for a: Microsoft Dynamics CRM Solution The impact of this project will underpin the entire digital infrastructure of NCFE's business proposition for the foreseeable future, so we're looking for a partner who will help us to realise the systematic and operational potential of a foundation built using Microsoft solutions. We're looking for an implementation partner that not only has the reach and expertise to call upon industry specialists from the entire suite of Microsoft products but will also be amenable to the notion of collaborating with and educating internal stakeholders at NCFE. We require an agile partner that will consult with us on how to implement best-in-breed products, empower us to forge a culture of continuous improvement and enlighten us as to how we can safeguard our operating model for years to come. We're aware that the task in hand is a multi-phased, epic project. As such, we're looking for an organisation who can use their experience to assist us in calibrating our hierarchy of needs to find the best route forward. Data and insights will be a primary objective throughout the course of the implementation, so the successful partner should be willing to examine our as is processes and data models to consult on how we can develop not only an industry leading client services lifecycle, but also the best user journeys for the end users of the products and services that we offer. Phase 1 In the first phase of this project, we are looking to consolidate and revitalise the systems involved with the B2B client lifecycles from the point of first contact through to retention. Multi-user client relationship management will be required to collect and enrich a dataset, which will in turn provide business intelligence that improves upselling or cross selling opportunities. Quality management of data will be a critical component of this build, so there will be a need to work with NCFE on how best to develop and integrate a suitable EQMS into any architecture.