SAP Support and Maintenance

Tender description

City of Bradford Metropolitan District Council (the Council) is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a comprehensive SAP Support and Maintenance service. The Council is not looking to replace its existing SAP system at this time, but is looking at the options to move to S4Hana/SAP cloud offering/any other SAP cloud option before the current version of SAP EEC6 is no longer under support by SAP. The Council requires a Provider who is capable of providing a complete SAP support service. This service will be dependent on close coordination with Council IT Services who provide level 1 and level 2 support for SAP. The Provider will also need to work closely and collaborate with the Council’s future strategic partner to support the move to a cloud solution. The proposed contract will be for an initial duration of two (2) years with a possible three (3) twelve (12) month extensions. Lot 1: City of Bradford Metropolitan District Council (the Council) is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a comprehensive SAP Support and Maintenance service. The Council is not looking to replace its existing SAP system at this time, but is looking at the options to move to S4Hana/SAP cloud offering/any other SAP cloud option before the current version of SAP EEC6 is no longer under support by SAP. The Council requires a Provider who is capable of providing a complete SAP support service. This service will be dependent on close coordination with Council IT Services who provide level 1 and level 2 support for SAP. The Provider will also need to work closely and collaborate with the Council’s future strategic partner to support the move to a cloud solution. The proposed contract will be for an initial duration of two (2) years with a possible three (3) twelve (12) month extensions. The Council reserves the right to amend the scope of the support requirement for the extension periods.