Provision of Independent Advocacy Services

Tender description

Orkney Health and Care (OHAC) in partnership with NHS Orkney and the Council’s Housing Services the (” Health and Social Care Partnership”) has a requirement to meet its statutory duty to provide independent advocacy services to people who are in receipt of health and/or social care services, or who would benefit from the receipt of such services. Our aims are to ensure that these services are delivered to the highest standards and provide the best outcomes to people who use these services. Independent advocacy allows the views of Service Users to be heard and is essential in service planning and delivery. The Health and Social Care Partnership requires independent advocacy to be accessible by and provided to people in the Orkney Islands Council local authority area (including those in hospital), whose rights, as determined by the Human Rights Act, are at risk, and/or who are protected by Scotland’s legislative framework and/ or who are marginalised and/or face discrimination. The Contractor shall provide an Independent Advocacy Service (the Service), to adults, resident in the Orkney Islands Council local authority area. The Service will be available to people who are unable to act for themselves, have a statutory entitlement to advocacy and/or have no independent person to act for them. The Service shall be provided through the delivery of independent advocacy hours. These will be the time periods utilised to assist the individual Service User in receipt of independent advocacy support (the “Advocacy Partner”) is having their views heard.