Homeless Health and Peer Support

Tender description

The contract has been awarded to Groundswell UK following market engagement to invite capable providers. Groundswell UK has been established as the only capable provider. NHS North West London Integrated Care Board ("NHS NW London ICB" or "ICB") required a homelessness peer advocacy service to serve the North West London homeless community. The provider shall offer a one-to-one engagement service for all street homeless people and homeless hostel-dwellers across the geography to enable them to make, attend and get value from health appointments. This includes: -giving people practical support (such as help with travel fares, reminders and accompaniment to appointments); -providing support in registering with a GP; -helping prepare people for appointments and, where appropriate, with understanding the content of the appointment; -explaining the roles of different professionals in the health service and enabling co- ordination of appointments; -helping individuals secure access to services; -safeguarding against individuals being disadvantaged or discriminated against because of their homelessness; and -the provider shall focus on building the skills, confidence and knowledge that will enable clients to access health services independently and appropriately. -peer advocates shall establish strong relationships with a range of stakeholders.