Expired contract

Provision of Warm Home Discount Contact Centre

Details

Value
GBP 1,414,027.09
Duration
1 year
Topic
Call centre
Published
11 August 2022

Tender description

BEIS Warm Home Discount Scheme Contact Centre Services. Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers. - Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary - Processing general queries, processing request to energy suppliers, complaints

Timeline

  1. Completed: Award date21 July 2022
  2. Completed: Award published11 August 2022
    Current notice
  3. Completed: Contract expiry date11 November 2023

About the buyer

Crown Commercial Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79512000 · Call centre

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Decision makers

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Contracts Manager+44 •••• ••••••

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