Market Engagement - Residents Surveys

Tender description

<p>Hounslow Council wants to ensure it has effective and responsive insight into its diverse communities. Systematic understanding of the views of residents, their perceptions of living in the borough of Hounslow, their satisfaction with the services the Council provides and what support they might need will help the Council deliver key priorities, improve services and enhance its and the borough&rsquo;s reputation. The Council wants to commission a market research partner to support it with its next biennial residents survey, a survey of its tenants and leaseholders, and a series of up to three &lsquo;deep dive&rsquo; surveys a year, focusing on a particular community, geography or issue for which we want greater insight. The Biennial Resident Survey will be the fourth biennial survey of Hounslow Residents. The first took place in 2014, for which a core set of questions was developed, and this was followed up in 2016 and 2018. The scheduled survey for 2020 was postponed due to the COVID 19 pandemic. Our intention is that many of the questions in the 2022 survey will mirror the core set of questions asked in previous surveys to give the Council comparative data to enable us to continue building time series data. This market engagement focuses on the &lsquo;deep dive&rsquo; element of the brief.</p> Keywords: survey, research