Customer Service Surveys and Data Collection
Details
- Value
- GBP 550,000
- Topic
- Survey services
- Published
- 21 January 2022
- Submission
- 21 February 2022
- Source
- uk:contracts_finder
Tender description
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.
Timeline
- Completed: Tender published21 January 2022Current notice
- Completed: Submission date21 February 2022
About the buyer
Notting Hill Housing Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79311000 · Survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@notting-hill-housing-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@notting-hill-housing-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@notting-hill-housing-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@notting-hill-housing-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@notting-hill-housing-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@notting-hill-housing-trust.gov |
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