Integrated IT Parking Solutions and Services Associated with the Processing of Penalty Charge Notices.

Tender description

This encompasses: \r - Penalty Charge Notice issue and end-to-end PCN processing in accordance with legislation and regulations including:\r o incident review and PCN issue\r o automated and manual telephone call-handling services, \r o incoming and outgoing mail handling, \r o web hosting, \r o correspondence answering, \r - Notice Processing Software \r o Automated enforcement process\r o Real-time\r o Appeal management including letter writing module.\r o Interfaces with cashless parking, parking machines, Automated Telephone Payment systems, enforcement agencies, government organisations etc.\r o A web portal for the public to pay, review evidence or appeal.\r - Permit management software\r o Self-serve system\r o Virtual permits\r o CO2 Emissions based permits\r o Tiered Pricing\r o Real-time processing \r o Must interface with enforcement and notice processing management system. \r - Dispensation and suspension management software\r - Clamping and removal management software\r - Handheld mobile devices (hardware) and notice issuing software\r o Real-time processing \r o ANPR\r o Integrates with our cashless parking provider and parking machines.\r o Special messaging and persistent evader alerts\r o Electronic pocketbook\r - Approved CCTV enforcement devices (hardware)\r o Parking, bus lane and moving traffic enforcement\r o Cable of Clean Air and Low Emission Zones\r o Integrates with our notice processing software\r o Traffic monitoring and data gathering\r o White list\r - Civil enforcement officer mapping (software)\r o Real-time data\r o Management reporting\r o PCN hotspots\r o Redeploys patrolling officers\r - Annual Maintenance and support