Provision of Payment Gateway Services

Tender description

Awarded Contract: Provision of Payment Gateway Services PS/20/48. This service will be used for DVLA’s online and telephony channels for services including, but not limited to, Electronic Vehicle Licensing, Personalised Registrations, Driving Licence applications and Penalty Payments. DVLA services total circa 28 million payment transactions per year currently. This is expected to increase in the future as new digital services are introduced and digital uptake increases. DVLA are keen to ensure that new payment methods and technologies are explored and used where these are of benefit to customers throughout the life of the contract, including but not limited to support for digital wallet transactions including mobile transactions (e.g. Apple Pay, Android Pay and open banking transactions). Lot 1: The Agreement will be for the services of a Merchant Acquirer to facilitate credit and debit card processing on behalf of the Authority within the following environments: - • Internet • Cardholder present • Cardholder not present The service to be provided will include as a minimum: • Transaction processing – online, manual and telephone • Integrated system links • Provision of rented processing terminals with Chip and Pin functionality • Online payment and settlement service accessed via the internet.