(NU/1589-52) Provision of an online support system for the Realising Opportunities Programme

Tender description

The scope of this contract includes: • The provision of an online support system. • The provision of appropriate and robust Child Safeguarding. • Implementation/technical support and updates/development/maintenance of the system. • Training for undergraduate students and the RO Central Team. Online support is a key element of the programme delivered by the Realising Opportunities (RO) Partnership, underpinning the other elements students are involved in. Online support is ongoing throughout the RO programme and involves live web chats, email support from a dedicated RO Ambassador and the opportunity to have interactions with current undergraduate students at the RO Partner universities via an online community. A high quality, secure system to facilitate interactions in the online community is required. To encourage student participation, the system must also be accessible, user friendly and attractive. Lot 1: The scope of this contract includes: • The provision of an online support system. • The provision of appropriate and robust Child Safeguarding. • Implementation/technical support and updates/development/maintenance of the system. • Training for undergraduate students and the RO Central Team. Online support is a key element of the programme delivered by the Realising Opportunities (RO) Partnership, underpinning the other elements students are involved in. Online support is ongoing throughout the RO programme and involves live web chats, email support from a dedicated RO Ambassador and the opportunity to have interactions with current undergraduate students at the RO Partner universities via an online community. A high quality, secure system to facilitate interactions in the online community is required. To encourage student participation, the system must also be accessible, user friendly and attractive.