Blue Badge System

Tender description

The provision for a blue badge application and case management system. The system will need to provide: a) a means by which Essex residents can apply online (including new applications and renewals); b) a means by which the Council can assess submitted applications and provide decision to residents; c) a full case management system for processed applications; The system must possess the following capabilities/attributes: • Ability to generate one link per applicant for incomplete application. • Ability for paper applications to be paid online. • Ability for paper applications to be communicated via email or digital means. • Ability to find/locate applications with username, full names or reference numbers. • Ability to search applicant's name/details if completed/submitted by a third party. • Ability to download files by email and other means. • Ability to have a database system that stores all applications. • Ability to successfully process all applications. • Ability to retain applications for the 6-month period and close automatically if no contact is made in that 6-month period. • Ability to automatically generate and format letters. • Ability to automatically order the badge once payment made and confirmed. • Ability to fully integrate with National database systems and other Govt systems such as Pay360, GovVerify. • Ability to provide maintenance updates on regular basis. • Ability to send out notifications for application progress. • Application must be cloud-based (SAAS). • Ability to have a streamlined renewal process for applicants. • Ability to close off an application without having to work all the way through the process. • Ability to have a 'Save' functionality for applicants when completing an application online, including a time-out warning. • Ability to have clear visibility for advisers on the application journey and what stage it is at. • Ability to have suitable file size upload allowance. It would be preferable for the system to possess the following capabilities/attributes: • Ability to open an Appeal process with one-click. • Ability to indicate if applicant has been sent an email or a letter. • Ability to paste wording from Word document into a text box, without showing all the coding. • Ability to open an Appeal process with one-click. • Ability to indicate if applicant has been sent an email or a letter. • Ability to paste wording from Word document into a text box, without showing all the coding.