Expired contract

2022_consult - Consultancy support on developments for Salesforce CRM, including integrations with other corporate systems

Details

Buyer
British Council
Supplier(s)
Alscient Limited
Value
GBP 105,000
Duration
2 years
Topic
IT services: consulting, software development, Internet and support
Published
22 June 2022
Source
uk:contracts_finder

Tender description

We are seeking one specialist consultancy for advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM (Service/SalesCloud) at the British Council: 1. Integration with other enterprise systems, in support of an integrated, end-to-end journey for English and Exams customers. - English teaching support system - IELTS Exams support system - Outlook (for our B2B users only) - Our 'Data layer' ('Master Customer Reference' / Azure) 2. Integration with external systems (for our B2B users) 3. Customer service/sales development - Further development of Salesforce 'Chat Bot' - Further development of lead generation for B2B users - Integration with cloud telephony solution - Support for and reporting on sales

Timeline

  1. Award date26 May 2022
  2. Award published22 June 2022
    Current notice
  3. Contract expiry date12 April 2024

About the buyer

British Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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