Enforcement Service Provider

Tender description

The Authority was seeking to procure an Enforcement Service Provider (the “ESP”) to provide a range of services relating to the recovery of unpaid tolls and fines charged for the use of tolled facilities within Ireland. Lot 1: The main service performance requirements are expected to be, but are not limited to, the following: • Establishing and implementing accurate and reconcilable business processes to accredited quality management standards; • Have available and reliable service provision delivered to specified performance levels; • Have secure business processes including having all systems and communications protected against internal and external security threats, fraud and cybercrime; • Have integrated systems with eFlow Operator to enable 2-way interface on all customer transactions; • Comprehensive and flexible reporting procedures; and • Compliance with all relevant legislation (e.g. including Data Protection/GDPR) and relevant standards (e.g. PCI-DSS, relevant ISO Standards)