Integrated Incident, Risk Management & Patient Safety System

Tender description

NHS Scotland are looking to procure a integrated incident, risk management and patient safety system. Lot 1: NHS Scotland has a requirement to deliver an integrated incident, risk management and patient safety system. The current system ensures NHS boards are compliant with relevant legislation and satisfies a number of legal obligations and allows production of both local and national clinical reporting. The current system is nearing end of life, with no further development expected from supplier. The high level system requirement & purpose are as follows: - Incidents - report, manage and investigate incidents and near misses, including Serious Adverse Events (SAE) enabling compliance with SAE policy and statutory returns (e.g. Duty of Candour). - Claims - record all claims made against health boards, acting as both the medical negligence claims register and legal claims register, as required by health boards Scheme of Delegation to be maintained. - FOI - record all FOI requests made and record responses, reviews and appeals thereto. This enables health boards to report to the Scottish Information Commissioner on particular elements of performance as required, and ensure we comply with the relevant legislation in this. - Complaints - record complaints made to health boards allowing monitoring and reporting of such data. - Risk Register – a central repository for Risk Registers, capturing both risks that arise from our activities and external risks from the environment in which we operate. This allows a process for controls, mitigation and escalation. - M&M Reviews - support the management of Mortality & Morbidity (M&M) review meetings . - Care Experience - record, collate and theme Care Experience feedback reports, a key component of how we define quality care.