MAINT4963-MEH-Carl Zeiss

Tender description

Original Equipment Manufacturer (OEM) 3 year fully comprehensive Optime maintenance and software upgrade contract from 1st February 2022 to 30th November 2025 for all Carl Zeiss equipment, with tables & Associated equipment. This 3 year agreement is being pro-rata'd into an existing 5 year contract for the Same/similar Zeiss equipment, which is more than 50% of the original 5 year agreement raised as VEAT ref: 20201215-005812 Lot 1: Direct Award for fully comprehensive Original Equipment Manufacturer (OEM) for the provision of equipment maintenance, repair and software upgrades. Zeiss do not train 3rd party technicians, maintenance providers or provide access for system upgrades. All OEM parts are used for repairs and maintenance. They do not sell/provide test tooling kits or software diagnostic tools to 3rd party suppliers. Zeiss engineers have accredited knowledge to fully fault find, repair and calibrate devices following a repair or service. Passwords are not supplied to enable access to device service menus by 3rd party suppliers. Software upgrades are continually developed, released and installed by a trained engineer when completing a repair, calibration or routine service or completed by Zeiss remote device support. Zeiss also provide remote diagnostic and support via a dedicated technical help desk for all their installations.