The Provision of Urgent Treatment Centres for NWL CCG

Tender description

North West London Clinical Commissioning Group (“NWL CCG”) (the "Authority") requires the provision of Urgent Treatment Centres (“UTC”) across a number of locations. <br/><br/>The aim is to create an urgent and emergency care system capable of delivering equitable access to the right care, first time for patients through a networked model with services provided along robust pathways 24/7. UTCs form an important access point on this network with key interdependencies with Emergency Departments (“ED”), Primary Care, NHS 111, London Ambulance Service (“LAS”), Rapid Response and GP Out of Hours. Lot 1: North West London Clinical Commissioning Group (“NWL CCG”) (the "Authority") requires the provision of Urgent Treatment Centres (“UTC”) across a number of locations.<br/><br/>The aim is to create an urgent and emergency care system capable of delivering equitable access to the right care, first time for patients through a networked model with services provided along robust pathways 24/7. UTCs form an important access point on this network with key interdependencies with Emergency Departments (“ED”), Primary Care, NHS 111, London Ambulance Service (“LAS”), Rapid Response and GP Out of Hours.<br/><br/>The procurement will be divided into four (4) lots. Bidders must bid for each lot independently and may bid for more than one (1) lot. The lots are for the following boroughs:<br/>• Lot 1 – Hounslow<br/>• Lot 2 – Westminster<br/>• Lot 3 – Hillingdon<br/>• Lot 4 – Harrow, Brent and Ealing<br/><br/>Key Service Requirements: Our UTC's have to integrate with health and non-health services across NWL. Providers will be required to work collaboratively with local stakeholders and develop shared pathways across primary and secondary care. It is essential that the UTC provider(s) particularly develop strong relationships with primary care, secondary care, out of hours services and NHS 111.<br/><br/>An integrated service model is fundamental with close integration with ED's and other health services via formal governance mechanisms & strong informal working relationships.<br/><br/>Providers will be expected to develop an operating model that supports the following principles:<br/>• Partnership with the acute provider(s), including working together in periods of high & low demand and access to specialist input.<br/>• A Joint Clinical Governance Group to foster joint working and drive continuous improvement.<br/>• Work across organisational interfaces - including developing policies, processes and procedures jointly between the UTC and ED. <br/>• Ensures that IT systems are interoperable so that patient details will not have to be taken again in the event of streaming/transfer to Trust ED.<br/>• Deliver appropriate access to diagnostics & specialities provided within each Acute.