Supply of a Housing Management System & Finance Management System

Tender description

NWH wish to procure comprehensive 'commercial off-the-shelf' software to support its housing and finance operations. The Contract scope includes software supply, implementation support / consultancy to achieve maximum effectiveness of the solution, and ongoing maintenance and support. Lot 1: Supply of a Housing Management System Supply and implementation of software covering all aspects of housing operations, for example; o lettings and allocations o tenancy management, including CRM / Contact Management o case and workload management o revenue and debt management, including service charges o asset management, including strategic, compliance, repairs, servicing, planned maintenance and voids o workforce mobility o digital and self-service capabilities including customer portal / app o automation and end-to-end workflow o dashboards and management information. Lot 2: Supply of a Finance Management System Supply, implementation and support of software covering all aspects of financial operations, for example; o Case management and workflow for approvals, queries, or issue resolution o Expenses management (workflows, approvals, payment) o Purchase to Pay with automated links to budgets, with GRN, invoice matching, and payment o A portal for suppliers to be registered, maintain up to date details, and ac-cess capabilities including raising queries, submitting invoices and automatic updates on payment status o Project Accounting for capital spend and other investments o Management accounts for report distribution o Making Tax Digital including the ability to manage partial exemptions o Chart of Accounts o Accounts Payable / Receivable o Cash management o General Ledger o Journals o Creditor Management o Bank Reconciliation