IT System for Regulatory and Housing Services

Tender description

Conwy County Borough Council is looking to procure an integrated IT System for the Regulatory and Housing Service. We currently have a broad spectrum of systems in use within the department, one of these systems is out of contract at the end of December 2022. Lot 1: Conwy County Borough Council is looking to procure an integrated IT System for the Regulatory and Housing Service, which comprises of the following service areas: -Development Management (Planning) -Building Control -Public Protection -Environmental Health – which includes: -Food Safety and Standards -Health and Safety -Animal Welfare Licensing -Housing Enforcement -Pollution -Nuisances -Environmental Monitoring and Control -Trading Standards -Licensing -Land Charges -Housing Improvement -Homelessness -Community Safety (Anti-Social Behaviour) Regulatory and Housing Services provide a service to the public, consumers, traders, businesses, residents and the local authority. The service requires a modern, up-to-date system that allows them to work in a more efficient and flexible way through the use of modern and innovative means, enabling staff to manage and monitor all aspects of their daily tasks all in one place and to support mobile working. We currently have a broad spectrum of systems in use within the department, one of these systems is out of contract at the end of December 2022 and as such we have a legal requirement to go out to tender for a IT System. This system has been in place for over 10 years and a number of processes have been embedded within service areas to ensure good practices, which we aim to continue and continually improve into the future. The system must not only support legislative requirements but also allow flexibility to suit the diverse needs of the service and how these might change over time. It is a requirement to be able to tailor the system to meet the needs of Conwy County Borough Council which will inevitably change over time. We expect to manage and monitor all aspects of workloads easily and be able to report on the information we require in different formats, tailored to our desired audience through a variety of formal reports and dashboards. It is anticipated that the contract will be 5-7 years but this will be confirmed in future notices.