IT Managed Service Contract

Tender description

The Legal Services Board (LSB) is looking to appoint a suitably qualified provider of IT managed services. As a very small organisation, we do not have an in-house IT capability. We are looking for a supplier who can work in partnership with LSB to deliver the IT Managed Services to a high standard. Our aim is to appoint a supplier to provide an IT managed service to LSB commencing between 1 March 2022 and 31 May 2022 to allow parallel running with the existing supplier to facilitate an appropriate handover. The Legal Services Board is the independent body responsible for overseeing the regulation of lawyers in England and Wales. In all our work, we seek to promote the eight regulatory objectives set out in the Legal Services Act 2007. We share our regulatory objectives with the 'approved regulators' of the legal profession, each of which have direct responsibility for the day-to-day regulation of the different types of lawyers. As at 30 September 2021 we consist of 35 executive staff members (29 full-time and 6 part-time) and 9 non-executive directors that work part-time. We also provide IT licences and IT support to our Consumer Panel members (8 licences as at 30 September 2021) Our premises is currently located in central London with staff allowed to work flexibly anywhere geographically. We work in an agile way and our approach is to enable our colleagues to work in any location at any time and LSB plans for this to continue in the future. We monitor changes in our operating environment, reviewing our objectives and, if necessary, adapting our approach. LSB users typically work between the hours of 7am and 7pm, Mondays to Fridays Some work takes place outside these hours and on weekends but on a limited scale. There is a budget ceiling of £32,500 for the IT managed service per annum excluding VAT. This would exclude the cost of Microsoft office licences and cloud services which we would expect to be passed on at cost. Bids above this may still be considered with the score for Price adjusted to reflect this. A tender is required which should include method statements, but not be limited to: • A description of how you would work with us. • A description of how you will meet the service specification requirements listed in the attached ITT. • A description of your recommended support package and what this includes and suggested SLAs (see Appendix Five) • A fully costed proposal including, but not limited to, remote support, hourly rates, discounts for block time agreements and costs for attending any site listed above. Where possible this should be broken down into annual costs including any set up fees. • Privacy policy documentation around accessing any corporate data held on our servers, PCs or mobile devices. All tender submissions should be submitted by 12 noon on 15 November 2021 to tenders@legalservicesboard.org.uk. Submissions submitted to other addresses or beyond this time will not be accepted. The full ITT is attached to this notice.