SU201(22) Defining and Initiating Information Systems Services Transformation

Tender description

The Information Services & Systems department of Swansea University ispreparing for significant investment in systems over the next 3 to 5 years that willestablish a modern digital experience matched to the current and future needs ofeducation, research, innovation, and partnership at Swansea UniversityAs part of their transformation, the ISS department will undergo significantchange of internal processes, systems, and controls to ensure investment intechnology delivers both effectively (do the right things) and efficiently (achievegood value for money).Swansea ISS department are inviting tenders from interested external partnersto work with them over a 4-month period to:1. Initiate early wins by introducing a working model for ContinuousImprovement in the current context of the department2. Commence service stabilisation by developing a design for the near term introduction of a consolidated IT Service Desk suited to currentand reasonably foreseeable needs3. Co-design and create a coherent transformation plan that includes anend state operating model and practical change management plan(for planning purposes scope is ITIL v4 or equivalent)NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=120855 (WA Ref:120855)The buyer considers that this contract is suitable for consortia bidding.