Pre-Market Engagement: Contact Centre and Telephony Solutions

Tender description

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions Lot 1: The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions. NHS Business Service Authority has a contract to cover all corporate telephony. This is due to expire over the next 18 months. Additional information: It covers the following services; <br/>-Contact Centre Services,<br/>-Access to a new service and capability, which enables the Back Office services to make phone calls via Microsoft Teams.<br/>-Traditional Telephony services, Non Geographic (0300) Numbers <br/>-Unified Communications<br/>-Mobile Voice and Data<br/>This is a pre-tender market engagement exercise.