NHSE/I extended product development and live support to the emergency care winters programme

Tender description

Summary of the work To provide live operation support and includes scaling down A&E Sitrep collection to Emergency Care Data Set (ECDS), Ambulance Data collection and Dashboard development and ensure that Regional dashboards works with ECDS. Also need for 24-7 and 7 day a week support service at key parts of the programme timetable Expected Contract Length 12 months + option to extend for further 12 months Latest start date Monday 13 June 2022 Budget Range Up to £350,000 inclusive of expenses and excluding VAT. This is an overriding total budget with individual Statements of Work to be agreed per specific outcome requirement. Why the Work is Being Done NHS England & NHS Improvement needs a delivery partner to create a blended team to provide ongoing support for the Emergency Care Programme which ensures the provision of live data collection for daily A&E and ambulance performance and its related products set. This is an essential service which underpins much of the NHS’s national and regional oversight of the urgent and emergency care system. Problem to Be Solved The Programme will maintain the live services, covering both a “business as usual” service and potential new feature development for:​ • Daily SitRep for Acute trusts​ • Daily Ambulance return​ • Realtime NHS111 collection from NHSD​ • Real Time data collection from Acute trusts.​ • Real Time data collection from Ambulance trusts. We require a delivery partner to form a blended team to support: (a) maintenance and development of reporting products:​ • National A&E dashboard​ • Ambulance dashboard​ • Flu dashboard (b) Maintenance of live services includes daily 5-day support throughout the year and 7-day support. 7-day support will be reviewed on a quarterly basis moving forward. Who Are the Users As a Programme We need development and delivery team for the SitRep live data collection services with an effective Agile team management. This team must support trusts, regions and NHSE and I teams, while improving the data flows and analytics available to help manage the operational performance of the programme deliverables, supporting the winter rooms and various teams within NHS. So these stakeholders can use this data to report, analyse and make informed decisions. Early Market Engagement N/A Work Already Done The data and development platform is a live service of components underpinning the Emergency Care components such as Tableau dashboards, data collections and 24-7 support arrangements are in place from previous supplier. The transition / handover will need to be factored into the works for 22/23 Existing Team Product and engineering teams in NHSE/I are comprised of both permanent employees and supplier staff. NHSE/I has approximately 5-7 internal staff working to deliver and support roadmap. At any one time, there are an approximately similar number of supplier-based staff working on projects such as software developers, azure ops support and delivery manager. Any successful partner would be expected to work in rainbow teams with other suppliers and internal staff. Teams are cross-functional and blended, enabling agile product development and knowledge-sharing while minimising single points of failure including upskilling internal teams. Current Phase Live Skills & Experience • Must be able to demonstrate strong expertise and experience in supporting live data collection services such as SitRep and other real time data. • Must be able to demonstrate good knowledge and understanding of the NHS Emergency Care system. • Have experience of the following various NHS key Datasets such as A&E, SITRep, Ambulance Daily and Realtime, Acute Realtime, NHS111, COVID multiple collections, Mental Health ECDS & CRISIS. • Minimum of 3 years’ experience in Microsoft Azure development inc (SQL Server, AzureDW, Web Apps, WAF, APIM, data factory, Web & logic apps, Azure Functions, Kubernetes/docker, Azure infrastructure services, ServiceNow). • Must be able to demonstrate strong expertise and experience in developing scalable Web platforms in .net core, MVC, cosmos, azure, Azure App services, react, Reactive Native, API Management & JS. • Must be able to demonstrate strong expertise and experience in Okta identity and access management (open ID connect, SAML2). • Strong expertise and experience in CI/CD and DevOps experience using a variety of tools and techniques to include, as a minimum: Azure DevOps CI/CD, Powershell, ARM Templates, TestCafe, JMeter. • Must be able to demonstrate a minimum of 3 years in deploying test automation techniques and best practices in a digital product delivery environment. • Must be able to demonstrate strong expertise and experience in developing databases and data structures using MS SQL Server. • Experience and understanding of the governance requirements of NHS datasets (A&E, SITRep, Ambulance Daily and Realtime, Acute Realtime, NHS111, COVID multiple collections, Mental Health ECDS & CRISIS). • Demonstrate strong expertise and experience in developing with Tableau and Alteryx with example dashboards showing the visualisation with NHS datasets. Including experience of management of Tableau dashboards and Tableau server. • Demonstrate strong expertise and experience in ITIL, including change management, release management (creating,build & deployment pipelines) using Azure DevOps, user support and help desk. • A minimum of 3 years ensuring that Scrum and other Agile methodologies implemented are understood and enacted within our services including best practices to Agile/Scrum theory and practices. • Must be able to demonstrate a minimum of 3 years developing digital product ecosystem strategy and its implementation showing convergence of varied porfolio of digital products and services • Experience of practical interventions used to upskill internal staff on using industry standards to improve product design and implementation using leading edge technologies within our environment. • Must be able to demonstrate experience of supporting PMO governance & reporting within an agile portfolio project delivery environment. • Offshore-Onsite support facility and 7 days support for 1st, 2nd and 3rd line area to support needs of the programme during key periods of the winter support period (normally October-April) • Experience of support/helpdesk managing customer queries and resolving them via said channels - email management, query tracking and analysing and reporting on the trend of queries. • Experience on using ServiceNow and Azure devops platform Work Location The customer is based in London Waterloo and there is a requirement to work remotely during the Covid-19 pandemic however there is a requirement to work on site when NHSE/I make recommendations for staff to return to their base locations. NHSE/I requires a supplier who can provide a high quality and cost-effective delivery model as prime partner with access to specialist skills at key points along delivery. Given the user centric nature of digital development, key resources will need to work alongside key customers, wherever they are based. Working Arrangments Team members will be expected to work and play a key role in implementing continuous integration and delivery pipelines, where possible, automate any manual operations across the enterprise. The supplier must operate with agile business analysis and QA through the application of techniques such as BDD. Agile ceremonies and processes will be adhered to and continuously improved through retrospectives. See Cultural Fit. Suppliers will promote continuous improvement and Agility through the application of Agile values, principles and associated tools and promote an environment where Quality Assurance is embedded from end-end in the development lifecycle. Balanced with blended resources offshore/onshore teams. Security Clearance Clearance is not anticipated but some projects may require additional clearances (as required). Supplier should have a satisfactory clearance (Level 2+) against NHS IG Toolkit, and be ICO registered. Supplier resources are required to complete NHS Improvement IG training to a satisfactory standard and may need to sign specific DSA/NDA. Additional T&Cs All IPR will be retained by NHSE/I. No license or permission to use the artefacts delivered by the Supplier is granted except insofar as to deliver the requirements of this Agreement. The successful Supplier is required to enable effective transition from the existing service. This transition period is anticipated to be approximately 3 months. No. of Suppliers to Evaluate 5 Proposal Criteria • Understanding of Requirements • Approach and Methodology to deliver • Technical approach, expertise & experience • Team Structure (roles, key personnel, etc) • Delivery Partners • Transition of services • Risks, dependencies & mitigations • Cross-functional working • Practical Interventions to promote Innovation • Training • Social Value • Examples / Case Studies demonstrating experience Cultural Fit Criteria • Manage delivery in an Agile environment. Commercial and legal governance must support agile delivery. • Share knowledge, experience and skills with other team members so as to build sustainable capability. Payment Approach Capped time and materials Assessment Method • Case study • Reference Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers 1. Please could you disclose the name of the incumbent? Which suppliers currently support the programme? Mastek UK Ltd 2. Is there a current incumbent or preferred supplier for this project?Also would the client consider a blend of offshore and onshore resource? The incumbent supplier is Mastek UK Ltd. There is no preferred supplier, hence undertaking this procurement process. A blend of onshore and offshore resources will be needed to ensure continuity of provisions and value for money. 3. Can you please provide an anticipated timeline for this procurement that includes dates for: 1) Shortlisting Notification for Stage 22) Submission Deadline for Stage 2 3) Presentation 4) Evaluation period 5) Award Notification The following dates are indicative (and may change):1) Shortlisting Notification for Stage 2 – 19/05/20222) Submission Deadline for Stage 2 – 20/05/2022 - 06/06/2022 (14 days response time)3) Presentation – TBC If required4) Evaluation period – 07/06/2022 - 16/06/20225) Award Notification – 16/06/2022 4. Could Authority confirms that the score for stage 1 will be carried forwarded in the evaluation of stage 2? If yes, then how much percentage (%)? The evaluation for stage 1 is to determine the shortlist. For those suppliers shortlisted, evaluation scores will not be forwarded to stage 2.