Dynamic Decision and Case Management System (DDaCS)

Tender description

Previously referred to as National Policing Proactive Information and Recording Management Solution (NP2IRM). This procurement is for a single supplier Framework Agreement (6-10 years) providing an interoperable ICT solution for organisations within proactive investigations/operations. Capabilities will include, but not limited to; - End-to-end case management. - Decision logging - Decision support (Situational Awareness) Consultation is expected to inform PDS on supplier interest/capability. Draft requirements will be shared with suppliers who meet the security and qualification requirements. Lot 1: The Police Digital Service intends to implement a Framework Agreement (Via a Competitive Procedure with Negotiation under PCR 2015) which allows police forces, other law enforcement agencies and public bodies to call off the services. The full scope of the services will be provided with the Selection Questionnaire (SQ) subject to signature of an NDA and confirmation of appropriate vetting. The high-level requirements may include, but are not limited to, the following (these will be fully defined and shared in the tender pack when it is published including the full evaluation criteria): (i) Business application development – (development of new applications, integration with existing systems and interfaces with external systems); (ii) Business application/s support and maintenance – (support and maintenance of production application systems, business continuity management, upgrades to applications resulting from technology changes); (iii) Desktop services - (end to end desktop managed service, virtual desktop infrastructure, virtual and thin solutions, remote access, integration and interface management between third party desktop provided services and other services provided under this PIN); (iv) System integration (service management, service desk/helpdesk, event management, incident management, problem management, request fulfilment, common service operations, access management, application support management, ICT facilities management, change management, configuration management, knowledge management, release planning, release management, service catalogue management, service level management, capacity management, availability management, service continuity, information security management, supplier management and network management); and (v) Provision of Hardware and Commercial Off the Shelf (COTS) Software – (licensing of proprietary or open-source software including underlying database systems, maintenance, provision of third-party items, configuration and implementation services). Scope of project across UK policing, wider law enforcements and its partners. These capabilities and services are envisioned to be introduced, in one coherent solution, across proactive police operations i.e. planned, deliberate investigations/operations which may include, but not limited to the following: - Serious Organised Crime (SOC) investigations and associated operations at all levels (force, regional and national) including the sensitive intelligence network; - Counter Terrorism Policing investigations and associated operations at all levels (force, regional and national); - Fugitive/manhunt investigations and associated operations at all levels (force, regional and national); - Kidnap/crime in action response investigations and associated operations at all levels (force, regional and national); - Cyber incidents and investigations/operations across the ROCU Cybercrime Units and Force Cybercrime Units in UK policing; and - Any planned operation where there is a clear or implied threat to life (TTL) in which the operation invokes a response under Article 2 of the Human Rights Act 1998, placing an obligation on law enforcement agencies to take reasonable steps to protect a person whose life is in 'Real and Immediate Danger’. Additional information: Further to the initial PIN (May 22), this PIN is to signal an intention to commence market engagement with new and existing interested suppliers and share draft requirements & indicative procurement timelines, with Suppliers who meet the security requirements. The estimated date of publication is subject to change. To participate, please refer to Section VI.3 (Additional Information) below.