Support and Maintenance of an Alcatel Lucent Voice System and OmniTouch Contact Centre (CCS)
Details
- Topic
- Telephone cables and associated equipment
- Published
- 13 April 2022
- Submission
- 5 May 2022
- Source
- ie:e_tenders
Tender description
Dún Laoghaire Rathdown County Council require tenderers to bid for the entire requirement specified in this document. Tenders addressing part of the requirement will not be considered, as it is intended that a complete solution will be procured from one provider. A Civic Hub has been deployed and operates a contact centre that is staffed by up to 25 simultaneous phone agents and four Supervisor licenses. These agents will have full “call centre” level functionality. The DLR Civic Hub is a highly visible, fully accessible, high quality, bright and efficient space for our customers to engage with their Council in a new and dynamic way. DLR requires the maintenance contract to support all hardware and software elements associated with their Alcatel-Lucent OmniPCX Enterprise PBX systems. Software support and upgrades to the latest released version by Alcatel Lucent is also to be included on a continuous basis. Tenderers are to provide detailed information how these continuous upgrades are costed and implemented. Currently the PBX system is running software R12.4 Further details within RFT
Timeline
- Completed: Tender published13 April 2022Current notice
- Completed: Submission date5 May 2022
About the buyer
Dun Laoghaire Rathdown County Council is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32551000 · Telephone cables and associated equipment
- 32551400 · Telephone network
- 64211000 · Public-telephone services
- 64211100 · Local telephone services
- 64211200 · Long distance telephone services
- 64214000 · Dedicated-business telephone network services
- 64215000 · IP telephone services
- 79311210 · Telephone survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@dun-laoghaire-rathdown-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@dun-laoghaire-rathdown-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@dun-laoghaire-rathdown-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@dun-laoghaire-rathdown-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@dun-laoghaire-rathdown-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@dun-laoghaire-rathdown-county-council.gov |
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