Leaky Loo Repairs

Tender description

Northumbrian Water has a requirement for the repair of leaking toilets for our customers in our northern operating area. This covers the North East of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. NWL are aiming to repair approx. 2000 toilets in the Northern Operating area but NWL cannot guarantee this. Lot 1: Northumbrian Water has a requirement for the repair of leaking toilets for our customers in our northern operating area. This covers the North East of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of Northumbrian Water's Northern operating area. Leaky loos will be identified on an on-going basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 2000 toilets in the Northern Operating area but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am-1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g. late or early arrival), a compensation payment will be given to the customer. This payment of £30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (eg phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The company will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit.