DDaT21484- ACAS IT Technical Services and Disposal

Tender description

The final date and time for the submission of bids is Tuesday 10th May 2022 at 14:00pm. DO NOT apply directly to the buyer. All tender information MUST be submitted through the Delta eSourcing Portal. How to Apply To register on the Delta eSourcing portal please use the link https://www.delta-esourcing.com/ and follow the instructions to register. If you are already registered on the Delta eSourcing Portal and wish to participate in this procurement, please use the link: https://www.delta-esourcing.com/ and the follow the instructions to 'Log in' Once you are logged into the system you can link yourself into this procurement using the following Access Codes: 5SB35AYX4D Brief Description of Requirement: Acas operates its own internal IT operations, managed by the Digital, Data and Technology (DDaT) Team. This team is responsible for day to day management and maintenance of live IT assets, software, configuration, and security policies. The scope of the requirement is for the following services: Asset Storage, disposal and management, with IT Technical Support for the assets, such as asset disposal, asset redeployment or installation (including end user device imaging, configuration, and application management). The service should also provide technical support for Infrastructure Assets such as Network devices and firewalls. The scope should be taken in the context of the core requirements described in 'Section 3 Requirements'. Acas DDaT are accountable for the assets they deliver to Acas users and will be the sole authority regarding instructions of its assets, their configuration and deployment. This is also an opportunity to "take stock" of what we are doing now and with a new or improved service how we can: >Better improve, efficiency, value for money, customer service, speed and quality of Service Delivery. >Ensure our ITIL Service Management business processes are correctly reflected in the service to improve governance and reduce risk, service downtime or unplanned changes. >As part of the requirement we would like to take the opportunity to assess how Acas can do things differently with input from suppliers and internal stakeholders. The value for the requirement will be £182,000.00 excluding Vat for the first two years (maximum annual budget £91K) with two optional 12 month extension periods. The total estimated value of the opportunity including optional extensions is £364,000.00 excluding VAT. The price for the first 2 years must be fixed and firm and year 3 and 4 will be subject to review and agreement by both parties before proceeding to the variation