Closed tender

Complaints Handling Satisfaction Survey

Details

Buyer
Office of Rail and Road
Value
GBP 75,000
Topic
Survey services
Published
17 March 2022
Submission
31 March 2022
Source
uk:contracts_finder

Tender description

The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.

Timeline

  1. Tender published17 March 2022
    Current notice
  2. Submission date31 March 2022

About the buyer

Office of Rail and Road is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79311000 · Survey services

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