Y22007 - Communication Solutions and Associated Telephony Services

Tender description

The Framework Agreement covers the provision and installation of a full range of communication solutions, associated services, equipment, support and maintenance. The equipment under this Framework Agreement may be provided as a direct purchase or via a Lease agreement. Indicative requirements include, but are not limited to, the following applications: • Traditional Telephony Services • Data Access Services • Local Connectivity Services • Inbound Telephony Services • IP Telephony • Paging and Alerting • Video/Audio Conferencing • Unified Communications (i.e. Teams/Zoom) • Contact Centres • Broadband • Call Tariff's • Mobile including Devices, Airtime and Services • WIFI/ Internet Access • VOIP / SIP Telephone Systems • Call Packages • Numbering • Alarms and Call Points Suppliers must have the capability to provide a wide range of Communication Solutions and Associated Telephony Services including supply and installation. Associated Services may extend beyond the indicative requirements above and may include, but not be limited to: • End User Support • Service Desk • Integration • Installation • Project Management • Training • Asset Management Additional information: All public bodies will have access to this Framework Agreement but may only do so with the agreement of the Contracting Authority. Those organisations who may wish to access this Framework Agreement will be members, local government authorities, the police service, the fire service, the NHS and NHS trusts, housing associations, third sector organisations, academic centres (including Academies), free schools, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man. Full details of the classification of potential Customer's geographical areas and organisation classifications are detailed in the FTS notice and within the Invitation To Tender document